My cash points where not changed??!!??


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SabrinaBelle1old

6:38am Aug 11 2012

Normal User


Posts: 333

I read the new update and looked at my credits/cash points and they were still credits......HELP!!!!



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Lilith

12:14pm Aug 11 2012

Moderator


Posts: 2,155
Did these credits come from a purchase made with money, or a purchase made with TU?

If it was a purchase made with money, you need to open a tle="" target="">Support Ticket and include the paypal transaction ID so we can pass the info along to Pat for verification.

If it was a purchase made with TU, those will not be converted into cash points.




**•̩̩͙✩•̩̩͙*˚♫ and the haters gonna hate hate hate hate hate ♫**•̩̩͙✩•̩̩͙*˚
SabrinaBelle1old

5:27am Aug 15 2012

Normal User


Posts: 333
It was with money :(



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Lilith

1:19pm Aug 15 2012

Moderator


Posts: 2,155
I don't see a ticket from you.

I left you instructions, link included, on what to do to resolve this. You'll need to follow those instructions in order for us to help.




**•̩̩͙✩•̩̩͙*˚♫ and the haters gonna hate hate hate hate hate ♫**•̩̩͙✩•̩̩͙*˚
SabrinaBelle1old

7:32am Aug 16 2012

Normal User


Posts: 333

thank you!



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