I suggest that Patrick hire a human resources company to investigate rescreatu staff behavior, organization, standards and consistency.
It's clearly evident that not all moderators and staff are on the same page when it comes to the rules that they are enforcing. Many rules are vague and subjective and the lack of clear, standard procedures has resulted in many inconsistent rulings and behaviors.
I have also heard several users express fear that they are being targeted or treated unfairly compared to other users by staff, and have seen evidence of this myself.
I make this suggestion with the intent of making staff's job easier, with the goal of providing them with standardization, and improving relations with the general Rescreatu public/community. It would make it easier for new hires to understand the workflow and moderation process and it would put the minds and hearts of regular users at ease.
Companies like the Better Business Bureau provide this service I believe. If anyone knows of a specific company that can be contacted to conduct something like this, please post it here.
Thank you.