New User Experience


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Patrick

12:42pm May 8 2012

Administrator


Posts: 394
Thank you guys! These responses have been very enlightening and we have made many changes already due to the responses in this thread. I will let people reply for a few more days before I decide what to raffle off :)
Tiffany

4:36pm May 8 2012 (last edited on 4:37pm May 8 2012)

Normal User


Posts: 211
1.) As like others said. Registering was quick, smooth,  and easy process. I'm sure any age the is able to read can do it.

2.) The Alert/Pop ups help a lot in their own way. All though the avatar process was annoying cause you have to start click from left. Not like normally you start clicking the right arrow.  But that not a big deal as you would also think that too. lol

3.) Navigation:  Some a little harder were to notice then others. Probably make quick 2-5 mins video about the navigation bar shouldn't be hard or making a quick pic/writing guide can easily fix that.

4.) As the FAO section & Rules. You should really post and should show links to them before a use even begins making their character to avoid any confusion and trouble.

If possible. May not be a too much important thing to input the game right now. But you should probably look for staffs to help and run a live chats for them to also get help right then and there. Just to help for the first 2-3 days at least and then the chat will close down for them after that or they can choose to close it them self if earlier if they feel they can handle and do it on their own and got everything down. Would be nice since as always, not everything on a FAO page is on there as what the user is looking for or asking. Its better then using the general chat where their post can get lost.
DlenIsolde

9:20am May 9 2012 (last edited on 9:42am May 9 2012)

Normal User


Posts: 51
I signed up yesterday but couldn't stay long.

1 I found you through an ad. Signing up was easy. But when I needed to create a Character I found the need to choose between Rancher or Merchant and the 4 planets a bit daunting. I didn't want to make a bad choice had no idea if I could change my mind afterward if I didn't like them.

2 I think you need a way for a user to "try out" each choice or view a brief video or walk through with pictures of each choice. A day in the life of a Merchant/Rancher and of each as a member of the each of the 4 planets. I very nearly picked a planet based on the fact I liked the blue clothes. But I was afraid the planet might not be very versatile and so chose Relcore.

3 I don't like being limited once I made  a choice. From what I gather, as a Rancher I will not be allowed to buy and sell stuff like a Merchant. At least, as a new user of one day, that is the impression I get.

4 I did like the active chat going on in the lower left of my screen. I was able to immediately jump in, say hi, and ask a few questions as I was trying to make my choices. Everyone was friendly. Though with the very nature of the Chat it was hard to keep sight of answers. They tended to disappear on their way up the chat window and when I tried to scroll back to them, new chats would instantly push me back to the bottom.

5 Because I'm new, I have no idea how tending to a new egg works. I know I need to incubate it, and apparently will need to feed it afterwards. But I have no idea at this point how to get food, how attentive do I need to be. Will it die on me if I can't get back in time. I have no idea if the eggs I have are so rare that I should wait until I become a better Rancher before hatching them. I say this because outside of the eggs a newbie is automatically given, I happen to "find" an egg while exploring before I went to where my eggs are kept. So now I have these eggs and I don't know which one to start practicing on.

I'm sure when I start incubating my first egg I'll figure things out. I'm just giving you my impressions as someone who's only been here one day.

6 I do have a life in the RW and would like to be able to visit each day without worrying that my efforts here are in vain because I can't stay long enough.

EDIT: I just found the help link. XD Now to read through all of that.




I must always stretch myself - To learn what is new - To learn what is old - To sift through the past and make treasures for the future
tadpoles2010

8:17am May 10 2012

Normal User


Posts: 3

The way to change your avatar is still confusing me and I would find it more convienient to be able to hatch as many eggs as u want because then I think that this website would get more users and all of that kind of stuff. I also think that the chatting is sometimes inappropriet for this website and all of that stuff. But this website will keep me hooked until I find a better one. (If that is even possible!)
Cheese4me

2:24pm May 10 2012

Normal User


Posts: 1
It was very easy and simple to sign-up! and i absoutly love this website, amazing and I can't wait until i have  more days on here



I like cheese!!!
arb2010styles

5:49pm May 10 2012

Normal User


Posts: 1
It was a simple enough registration.
I think this site needs better profile editing as well as a way to make guilds.
Also, it be fun to travel to different lands, find eggs in more ways.
There should be ways more ways to interact with other people.
This site could improve greatly.
It has a lot of potential
thighs1

1:27pm May 11 2012

Normal User


Posts: 1
I'm finally in! I first tried registering about two months ago and simply could not do it, so I gave up. Today, I came back and the registration form/boxes had changed; this time it went off without a hitch and I really think I'm gonna like it here.
Tiffany

2:07pm May 11 2012

Normal User


Posts: 211
Just to answer a few of the post you guys made.



There is a limit of 3/1 eggs per day hatching eggs. It’s
designed this way to help keep the game in balance. Cause if a use were to be
able to hatch as much as they want. Then the rarity of the creatu and how much
it would cost of the creatu would drop little as to 0 tu. Then ranchers won’t
be able to make a profit and earn tu nor will the creatu be worth getting.



User are actually able to edit their profile if you look
around and see that most profiles are edit in different way. All you need to
know is which codes you need and want to edit your profile (example HTML, CSS,
etc.) of how you want it to look. (Or you can find someone who can do it for
you and pay they in tu. They are some thread in the forums of people who do
that.) Also they inputted the enable and disable button to make some section
not appear on your profile of your choice.



You want guilds. But what Rescreatu have is something similar
to that. It’s actually called Parties and its under the section/icon “Parties”.
It’s currently being work on though. So as soon as its up and running. You will
be able to make or join and be part of a group of people.



If you click the “Explore” button up on top. You are able to travel to
different lands. Find eggs in more ways?  They inputted different ways of getting egg besides
exploring on planets actually. But questing, doing something within Enchanted
Springs on a planet called Atquati, using real money to get a egg from the
credit shop, and etc.



For you to interact with other people. So far only chatting
in the Chatbox, rmailing, the forums, or once the Battle System is up and running.
Then the battle system possible too.




BubbleGum123456789

8:34am May 12 2012

Normal User


Posts: 2
I defently love this web site it is the only website that i know about that has hatching eggs and creatu!Don't Change a thing is Perfect!
lillypad146

7:20am May 19 2012

Normal User


Posts: 23
Hi, I signed up a few days ago and I think it was pritty easy to understand stuff. I was a little confused with hatching eggs but after thinking it through I got it. The only thing that anoyed me a little was how many eggs you could hatch a day, but it isn't that anoying because you've just got to be pacient. But I think it is simple to sign up and find you way around because of the chat box (to ask questions) and that box at the top of the screen that tells you what to do.


I hope this helps,

lillypad146



hi! everyone gets a cookie!
Unicorn

8:10pm May 31 2012

Normal User


Posts: 2,056
well pat, I am an old user. I would just like to point out from asking my friends to join and such,
a lot of the process has been made a little more complex but it is far more organized. i would also like to point out that the security of it all and how it has improved ^^



RAINBOWS and STUFF
BubbleGum123456789

10:42am Jun 1 2012 (last edited on 10:45am Jun 1 2012)

Normal User


Posts: 2
Hi this is BubbeGum and my dad Bizzybodhi told me that he can't get on case' the pages freeze and then he has to kill them my acount is fine, but im not verifed so that mite be y...But other wise i go back to my other post, "rescreau is awesome don't change a thing!"
cutester

5:02pm Jun 16 2012 (last edited on 5:12pm Jun 16 2012)

Normal User


Posts: 4

I fell in love the minute I arrived and started looking around! Whatever I could not immediately figure out on my own I thought I could ask someone in chat.  I first poked around as much as I could on my own until I was truly lost but to my disappointment despite my 'Hi! I'm new and have a question?' everyone ignored me and continued their conversation.  I waited quite a while too to see if someone would answer me after they finished typing a response and while they were waiting for a response from whomever they were speaking to.  Not everyone is a fast typist like I am, so I kept posting where I could without being obnoxious about it but it was obvious I was being ignored.  I though perhaps a staff member might answer?... but when one posted and ignored me too I was a little floored by that until the next day when I saw how many members the site has.  Then I realized they were not rude - just probably way too busy.  Eventually someone did have pity and answer me to help me.  They are the only friend I have here so far.  And she was very helpful and nice and pointed out other areas I could search for answers like the forums and also shortcuts which I did not notice before.  If there is a prize to be earned I would say give it to them because I feel they truly earned one!

So my suggestion would be if you possibly could have one staff member online whose main function would be to keep an eye on the chat box and welcome new people posting in it and answer their questions so newcomers feel welcome and happy to be here, not ignored.  You never know which new member has a lot of accessible playing money to spend and the longer someone is here the more likely they'll want to buy something.  :)

Edit:  I wanted to add I had no problem registering or confirming my account at all.  I think whatever problem you had been having with new registrations being able to confirm their account might be fixed already.  I just took my time filling everything out and noticed the more I had to customize my character and make choices like - whether I wanted to be a ranger or something else- the more excited I became about what the site would be like.  I really whet my appetite and made me even MORE curious.
Lilith

8:50pm Jun 16 2012

Moderator


Posts: 2,155
It is difficult to keep up with conversation going on in the SB - 99% likely that you were just missed, not ignored at all.

Staff does regularly check the Help and Support forums though, and you can always directly rmail a blue name (dark or light blue) to ask a question. Those are generally much easier ways to get your question noticed because there aren't a bunch of other conversations going on in the midst. =)




**•̩̩͙✩•̩̩͙*˚♫ and the haters gonna hate hate hate hate hate ♫**•̩̩͙✩•̩̩͙*˚
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