When you send a support ticket, it asks for importance: 1, 2, 3, 4 or 5. But you don't actually know whether 1 is most important or 5. So, I think there should either be a little thing saying (1 = very important, 5 = slightly important or 1 = slightly important, 5 = very important) or, they should change it to words. e.g: Choose importance: Extremely important Very Important Mildly Important Slightly Important Not Particularly Important
In that case then, they kind of need to take if off. O_O
Rumor has it that the importance can be any number, it'll still be read by staff relatively soon. So I'm saying that the importance isn't really critical. And another thing, usually on importance level things, 1 is the lowest and 5 or whatever the highest number is is the highest unless specified otherwise. So this isn't really needed o.e
Support doesn't look at the importance level. It's really a superfluous detail because it's up to the user to decide what it is and problems always seem critical to the person they're happening to at that very moment. THerefore there would be a stream of things labeled "extremely important" when really they aren't particularly important at all, at least in the grand scheme of things.
Just ignore it and leave it as whatever it is set to as a default.
Normal User
Moderator
Normal User