R-mail Probs


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Sherlocked93

2:49pm Nov 4 2016

Normal User


Posts: 44
I have sent r-mails to several people, including Sin for Publish a Book Contest, and it still says they still haven't been opened. I don't want to miss the deadline for PAB when i already sent my entry in. Is this a glitch or did i do something that is getting my r-mails blocked?



Snow

4:08pm Nov 5 2016

Normal User


Posts: 789
Hello! Sin said she responded to your original entry about a week ago.

Nothing should have caused your rmails to be blocked. If a user has personally blocked you I believe when you try to send an rmail it comes up with an error message.

If you think there's a glitch or something going on, it's best to send in a support ticket as you'll then reach support staff directly. Give as much detail as you can and include screenshots if possible!



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Sherlocked93

5:39pm Nov 5 2016

Normal User


Posts: 44
Snowpea you are the best. Always on top of helping out ^_^
 I also just remember i was supposed to fix your banner. I completely forgot. 
I'm on it right now.
 But here is the r-mail. I really think its just a glitch, maybe on my end.

http://prntscr.com/d3kdnw

I seem to be having a lot of problems lately. Another one of my hatches was taken the other night when i hadn't used them all yet and it wasn't failed. Just disappeared the egg and told me i had hatched them all already. Was kind of sad about it because it was an Ebilia... my favorite. Did a lot of "exploring" to get those eggs.
But i am starting to think these things are happening because of my connection or something. Cause it's way too often to be the site and no one else is having the same issues, that i know of. 






Snow

6:16pm Nov 5 2016

Normal User


Posts: 789
I believe Sin has sorted out the rmail issue ^^ As for the other rmails you've sent and haven't been opened, it's possible that the users just haven't been online to open them, or missed the alert. 

As for the egg hatches, it's possible you may have double clicked and caused 2 eggs to hatch at the same time, and the first one may have failed without you noticing. Do you happen to know what day this was?



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Sherlocked93

11:58pm Nov 5 2016

Normal User


Posts: 44
It was just before reset i believe on the 4th.



Snow

3:14am Nov 6 2016

Normal User


Posts: 789
Support can check your hatch logs if you send in a support ticket explaining the situation :)



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